Frequently asked questions
What happens after I make a booking?
You will recieve an email confirmation with your tour name and time. We will meet you at Kennards Storage, 52 Bank St, West End QLD 4101
Where do we meet and can I park in the area?
We meet opposite The Milk Factory Kitchen & Bar. 48 Montague Road, South Brisbane.
Should I arrive early for the tour?
It's a good idea to arrive at least 15mins before the tour begins. This gives you time to get the feel of your bike and set it up to suit your body.
What can I do if the tour times do not suit me?
If you can not come at the advertised tour times please contact us directly via the Contact Us page or phone 0449675645 o 0451019711
Are the tours available in other languages?
Our tours are in English but we have tour guides who speak Spanish and Chinese. If you belong to a group of people with different language needs please contact us directly and we will try our best to accommodate you.
Do I need to be fit and an experience cyclist?
You are required to know how to ride a bike and be confident & excited to experience an electric bike. Our pedal assisted bikes accommodate most fitness levels though they have maximum weight capacity of 120kg.
What happens if it rains?
Our tours will go ahead in most weather conditions. If there is a big Brisbane storm expected we will contact you to reschedule.
What happens if I change my mind and I want to cancel my booking?
Our flexible policy allows you to cancel 72 hours prior to the tour departure time. Unfortunately, the booking will not be refunded if cancelled after that 72 hours . The booking fee is non-refundable for all cancellations
Can children take the tour?
There are no age restrictions, however, you must be at least 140cm tall to safely operate the ebikes and make a booking.